Refund Policy

We want every client to be satisfied with their project. This policy explains how refunds are handled.

Advance Payments

Advance payments secure your place in our project schedule and cover initial planning and design work. Advances are generally non-refundable once work has commenced, except where Shah Technology fails to begin the agreed work within the committed timeframe.

Mid-Project Cancellation

If a project is cancelled by the client after development has started, the client will be invoiced for work completed up to the cancellation date, and any remaining advance balance will be refunded.

Software & Hosting Products

Ready-made software licenses and hosting/domain purchases are non-refundable once activated, in line with standard industry practice, since these involve third-party costs incurred on your behalf.

How to Request a Refund

To request a refund, please contact our support team with your invoice or payment reference. Approved refunds are processed within 7-14 business days to the original payment method where possible.